The SHIPPING & RETURN POLICY

 

 
 

SHIPPING (AUSTRALIA)

RATE: All domestic orders are charged depending on the weight of the shipment, but never more than $20.

DELIVERY TIME: 2-6 Business days.

TRACKING: For the integrity of our transaction with you, we pay a little more on normal postage and send registered mail, therefore please ensure your delivery address is attended during business hours. Once dispatched a tracking number will be provided by email.

Afternoons with Albert ships Domestically with AUSTRALIA POST.

SHIPPING (INTERNATIONAL)

RATE: All international orders are charged depending on the weight of the shipment, but never more than $20.

DELIVERY TIME:

  • NZ: 3-5 business days.
  • Western Europe: 5-12 business days.
  • North America & Middle East: 7-12 business days.
  • Rest of World: 8-14 business days.

TRACKING: Tracking is provided for all international shipments. Please ensure your delivery address is attended during business hours. Once dispatched a tracking number will be provided by email.

International customers may be required to pay sales tax, duty and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Afternoons with Albert is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Afternoons with Albert ships Internationally with DHL.

PROCESSING

After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We process order in the order in which they are received and strive to send your goods within 1-3 working days; however if goods are unavailable, we will notify you straight away, and let you know what the story is. If you need to clarify anything at any stage we are only too happy to help – simply contact us at hello@afternoonswithalbert.com 

PROBLEMS

Should you have any concerns, please email us at hello@afternoonswithalbert.com with your order number handy. Once your order leaves our warehouse, it is out of our control and we cannot, unfortunately, be held responsible for any items lost during shipping.

RETURNS

We pride ourselves on ensuring all products sold are of the highest quality and we welcome your feedback in all forms – good, bad or ugly. All items are quality checked for faults before they are dispatched to customers. However as our products are made by hand they are subject to human error. We are more than happy to fix a fault or damaged item – just jump online and contact us at hello@afternoonswithalbert.com. Please also remember that as our products are all natural they will evolve and change over time and with use, both of which we hope there is a lot of. Leathers will soften and colours will change. Any marks that occur through everyday use are not subject to repair – this is part of the story of the product … just like those jeans you can’t bear to throw away.

We would love any faulty goods to be returned to us as soon as possible, and in all cases you have a 14 day limit, after which the sale will be final. Freight charges will not be borne by you if you are located within Australia. If you are located outside Australia and you wish to return faulty goods to us for repair, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs. Phew, we are glad that’s out the way. Don’t you just hate the legal stuff?!