We pride ourselves on ensuring all products sold are of the highest quality and we welcome your feedback in all forms – good, bad or ugly. All items are quality checked for faults before they are dispatched to customers. However as our products are made by hand they are subject to human error. We are more than happy to fix a fault or damaged item – just jump online and contact us at firstname.lastname@example.org. Please also remember that as our products include natural fibres, they will evolve and change over time and with use, both of which we hope there is a lot of. Leathers will soften and colours will change. Any marks that occur through everyday use are not subject to repair – this is part of the story of the product … just like those jeans you can’t bear to throw away.
We would love any faulty goods to be returned to us as soon as possible, and in all cases you have a 14 day limit, after which the sale will be final. Freight charges will not be borne by you if you are located within Australia. If you are located outside Australia and you wish to return faulty goods to us for repair, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs. Phew, we are glad that’s out the way. Don’t you just hate the legal stuff?!